About Me






As a Senior Client Consultant with CGI and various roles at IBM such as Process Governance Team Lead, Client Consultant, Advisory Project Manager, Client Account Team Lead, and Technical Specialist, I consistently received high scores on the Client Satisfaction Assessment Program as well as multiple consecutive years of IBM's highest evaluation ratings. I managed the largest financial global client account, where I achieved a 35% reduction in service requests by implementing standardized operational processes. I also resolved team delivery issues by creating standard processes across dispersed teams, improving service delivery and client communication.


I have a strong focus on continuous improvement through process improvement and governance. One of my key strengths is leadership, which resulted in a 0% team attrition rate and improved team collaboration. As team lead I reviewed candidate resumes, conducted interviews, and identified and hired contractors to work remotely. Additionally, I mentored remote team members, addressed their concerns, and provided support and training to improve their performance. I also achieved a 20% reduction in the time required for management review and approval of processes. I am proud to have received the Bravo award for nurturing relationships with stakeholders through regular communication on-site and remotely.


As a certified Project Management Professional (PMP) and ITIL V3 Foundations professional, Master's degree in Telecommunications and Network Management, with a Postgraduate Certificate in Information Systems and Telecommunications Management and a BS in Speech Communication, I possess extensive experience in program execution, project planning, team training, and action planning. I excel at process improvement, customer satisfaction, and management support, and have a proven track record of delivering projects on time and within budget.


In my retirement I enjoy day trading, travel, pickleball, volunteering in non-profits and working out at 9Round and Planet Fitness.






Global Teams
I enjoyed working with my global teams to serve our clients
United States
Argentina
Australia
Belgium
India
Canada
Poland









Past Clients